Villas H2O - Tulum

a) Excellent staff support, comfortable, modern room, inviting pool area

a) Remote location from commercial center, limited breakfast variety

Had a very nice stay in 9 nights, glad I've chosen it.

It is an incredibly beautiful property located in Tulum City-Centre district so close to great eating places as well as a couple decent cafes close by for a quick lunch or supper. Terrific service, the breakfast is tasty. Thank you for a great stay.

What they don't tell you

Nestled off the main strip, this cozy oasis offers a serene escape with a beautiful pool and lush greenery. The staff were accommodating, especially with our late arrival. The breakfast by the pool starts your day right, with tasty options like omelettes and pancakes. You'll love the tranquility and comfort this place provides!

Large rooms. A dive shop with great guides german/english and spanish speaking is also in the hotel. Great knowledge about all the Cenotes.

There was live band music playing all night long adjacent to the hotel which made sleeping impossible. It was part of a 10 day festival and that should have been mentioned at the time of booking.

The spacious room was nice, but I had a hard time with the noise.

Beautiful building and rooms with a beautiful bathroom fully stocked. Fabulously friendly staff in the whole hotel

Exceptionally clean, hip new hotel with quiet and best possible location very close to a very nice local restaurant that we enjoyed going to. Location just off great eating places and bars and a couple decent cafes close by for a quick lunch and Mayan ruins. Good choice of food options not too far from the venue.

The outdoor pool area seemed like a private oasis. Surrounded by lush greenery, it was perfect for unwinding after a long day exploring Tulum. Staff members were notably accommodating, especially with breakfast by the pool. The option for made-to-order omelettes was a lovely touch. My room, a Beautiful Double, had comfy beds and a decent amount of space. The breakfast options were somewhat limited, often missing essentials unless asked for. The location might be challenging if you don't have a car, as it's quite a distance from the commercial center, particularly in the heat. I had a hard time with noise isolation in the room, which impacted my sleep quality a bit. All in all, I enjoyed my stay but felt improvements in breakfast variety and noise insulation would really enhance the experience.

The staff were friendly, providing excellent service . The grounds were beautifully maintained, with lush gardens and a lovely outdoor pool. It was also conveniently located within walking distance of several restaurants.

More variety in breakfast needed.

The outdoor pool area is a relaxing haven, ideal for unwinding after a long day. The rooms are nicely decorated with a modern touch, and having a small kitchenette was a fantastic addition for convenience.

The breakfast could use more variety, often requiring inquiries for essentials which felt a bit disorganized. The lack of a nearby commercial center makes walking in the heat a bit of a challenge without a car. The hot water in the shower was less than satisfactory.

Great outdoor pool and amazing breakfast staff. Missing a floor-length mirror in our room.

great penthouse but noise insulation could improve

The penthouse offered fine views of the pool. Staff were attentive, addressing all requests, even providing a good takeaway breakfast. The lush garden view combined with a beautiful outdoor pool created an inviting atmosphere for relaxation.

Noise insulation in the room was lacking.

Had a lovely time here, especially enjoyed the big pool and the cozy garden area. The outdoor pool was perfect for relaxing under the sun, and I really liked the massage services available too. Just a heads up, a car would be helpful for getting around since it's a bit far from the main attractions. 🌞